Warranty

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks during transport or that something else happens that allows you to make a claim under warranty. If the defect falls within the warranty, we will of course take care of repair or replacement free of charge.

Read more about Equinics' warranty below and then contact us as soon as possible if you think you should make use of the warranty on your product. Write us at: info@equinics.eu

What guarantees do I have on a product?

When purchasing a product you always have a legal guarantee. This means that you are entitled to a good product. In addition, you can have a manufacturer's warranty or seller's warranty on a product. If this is the case, this is explicitly stated on the product page in the webshop.

Legal guarantee: right to a good product

The legal warranty means that you are always entitled to a good product. If a product is faulty, you are entitled to a free repair, a new product or a refund of money. There is  no statutory warranty period in the Netherlands. This is because some products last longer than others. For more information, see this link.

Is the problem with the product your own fault? Then you are not entitled to a free repair, a new product or a refund of money. Have you used the product normally but is it just worn out? Even then you are not entitled to free repair.

Limited Battery Warranty

All batteries are subject to wear and tear. A common characteristic of batteries is that they drain faster and perform less well over time. It is therefore called a consumable item.

For that reason we can only offer a limited warranty of 6 months on (all) batteries that we sell - so both individual batteries, batteries that belong to a specific product, and batteries that are incorporated in a product. If a battery has a longer warranty from the manufacturer , you can of course claim this. If the battery is not removable, a warranty period equal to that of the product applies, provided this is stated in the manufacturer's conditions. 

This limited warranty only covers batteries if the battery capacity is less than 80% of its rated capacity or if the battery has a leak, and this limited warranty does not cover any battery if the battery has been charged by a battery charger not specified or approved for charge the appropriate battery.

What is a good product?

You should be able to use a product for a certain amount of time without any problems. How long a product should last depends on what it is. For example, a camera robot has a longer lifespan than a pair of hoof boots.

What you can expect from a product depends on:

  • information from the site (for example, if a watch is waterproof, you must be able to swim with it);
  • the brand;
  • the price.

When is a product not good?

A product is defective if:

  • it is not complete;
  • it is damaged;
  • it is broken or not working properly;
  • you cannot do with it what is described on our webshop, or what the manufacturer has said.

Burden of proof for defective product

The law makes it easy for you for the first 6 months after purchase; the burden of proof then lies with Equinics. This means that you are entitled to a free replacement or repair, unless we can prove that your product has been misused.

Will the product break after 6 months or longer? Then you have to prove yourself that this is not your fault and that it is the product

Factory warranty and seller warranty

Some products in our webshop come with a manufacturer's warranty or seller's warranty. This  is in addition to the legal guarantee you already have. This extra guarantee is valid for a certain period of time, for example for one year. If a product breaks after 6 months after purchase but within the warranty, you do not have to prove that it is not your fault. The warranty certificate states what you are entitled to and for what period. If there is a manufacturer's warranty, this is explicitly stated on the product page in our webshop.

What to do

What to do if you think you need to make use of the warranty on your product? In short:

  • Contact us as soon as possible by mail or telephone
  • Describe the problem, and possibly the cause - possibly using photo or video
  • We will contact you to tell you whether the entire product or parts of it need to be sent.
  • Then send the agreed parts in accordance with the procedure below.

Shipping costs 

If it turns out that the problem is covered by the warranty, we will of course refund the shipping costs. If the problem is not covered by the warranty, you will receive a written quote from us for repair/replacement and any shipping costs and you have 14 days to decide whether you accept this quote. After acceptance and receipt of payment, we will initiate the repair procedure and you will receive the product sent back to your home after the repair.

Note: In the case of a legitimate guarantee, we reimburse the reasonable shipping costs incurred by you. We do not reimburse urgent deliveries, courier services or other forms of transport. We therefore recommend that you buy your package label via the link and procedure below.

Link to package label DPD

In the link below to the DPD Parcel Service you can buy a parcel label to send a parcel to Equinics. 

Link to DPD Package service:

https://send.dpd.com/send/package

Advantages of this package service are:

  • Your package can be tracked and is therefore insured against damage and/or loss en route
  • Your package will normally only be on its way for 2-3 working days. Your package is therefore faster at Equinics, and we can look at the product faster.
  • DPD parcel service is faster and generally a lot cheaper than Post NL. 

Hint!

When you buy a parcel label, we always recommend that you provide us with your email address and telephone number, so that DPD can provide the best possible service to both of us.

Important!

Always send a (return) shipment DIRECT to our company address. Packets sent to a packet point or the like are picked up not and therefore ultimately returned to the sender. Avoid extra shipping costs and send your shipment directly to:

Equinics

Attn. Kimbel

Overdrevsvej 9, Undløse

4340 Tølløse 

Danmark

Mail: info@equinics.eu

Tlf: +45 28 18 85 77

 

Complaints

It can always happen that something does not go quite as planned. We recommend that you first notify us of any complaints by sending an email to info@equinics.eu. We will be happy to look for a suitable solution together with you.If this does not lead to a solution, it is possible to register your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu /odr.

Questions?

Do you have any questions or are there any uncertainties? Please feel free to contact with us! We speak Dutch :-)

 

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