Of course it can happen that you want to return a product or order. The entire procedure can be read below, but in short it means:
- You have 14 days to inform us that you want to return a product.
- That you then have up to 14 days to return the product
- You pay the costs for the return shipment to Equinics.
- We will credit you the purchase price of the product in accordance with the procedure and conditions described below
Term
You have the right to revoke the purchase agreement within a period of 14 days without giving reasons.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, who is not the carrier, takes physical possession of the goods, or - in the case of delivery consisting of multiple shipments or parts - on which you or a third party designated by you, who is not the carrier, takes physical possession of the last shipment or part.
When can you not return?
The right to revoke expires when you break a necessary seal on a product, for example the hygienic seal on food supplements and personal care products or the seal on audio, video or computer material.
How does withdrawal work?
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. by e-mail or telephone). This notice must be sent before the withdrawal period of 14 days has expired.
You can use our return form for this purpose, but you are not obliged to do so.
Please include your order number for quick follow-up.
Please note: If you choose to revoke your order, either by refusing to accept your parcel from the DPD or by not picking it up from a parcel point, the parcel will be returned to us and upon arrival will be registered by us as 'not picked up'. However, you are still required to notify us of your withdrawal in writing, and the cost of the return shipment will be deducted from the return amount.
Important!
Always send a return DIRECT to our business address. Packages sent to a parcel point are not picked up and therefore eventually returned to sender. Avoid extra shipping costs and send your return directly to:
Equinics
Attn: Kimbel
Overdrevsvej 9, Undløse
4340 Tølløse, Denmark
info@equinics.eu
+4528188577
Contact person: Kimbel Kwaak (we speak Dutch, we are Dutch who have lived in Denmark for many years)
Consequences of the revocation
If you revoke the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) back from us without delay and in any event no later than 10 days after we have received and checked the return shipment.
If you return only part of your order, any delivery charges paid by you for your original order will not be refunded.
We will credit you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds.
We may wait to refund until we have received the goods back.
Time limit for return
You must return or hand over the goods to us without delay, but in any event no later than 14 days after you have notified us that you wish to return them. You are on time if you return the goods before the 14-day period has expired.
A product must be returned complete, in new condition and, if reasonably possible, in its original packaging.
A product does not (fully) meet the return conditions if:
- The product is not complete as delivered in the box
- The packaging or the product is unnecessarily damaged
- The product has been used more than necessary to evaluate (view or try on).
Note: Please pack items properly so that they are not damaged in the return process. For items that are returned damaged, the depreciation will be at your expense.
Cost of return
You pay the direct cost of returning the goods yourself.
Buy parcel label
In the link below to the DPD Parcel Service you can buy a parcel label to return a parcel to Equinics.
Advantages of this parcel service are:
- Your package can be tracked and is therefore insured against damage and/or loss in transit
- Your package is normally only 2-3 business days in transit. Your package is therefore returned to Equinics faster, and we can therefore refund the return to you faster.
- DPD parcel service is faster and generally a lot cheaper than Post NL.
Link to DPD parcel service: https://versturen.dpd.com/versturen/pakket
Loss of value
You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. After determining any depreciation and/or costs necessary to resell the product (e.g., reset video, audio and computer equipment), we will deduct this amount from the refundable amount.
Product exchange?
Unfortunately, we cannot offer an exchange service through your original order. That means you have to place a new order for the product you would like to purchase.
The product to be exchanged can then be returned in accordance with the "Right of Withdrawal" procedure. Read the entire procedure here, but in short it means:
- That you have 14 days to notify us that you want to return a product
- You then have 14 days to return the product
- You pay the costs of the return shipment to Equinics.
- We will credit you the purchase price of the product according to the procedure described here
Received damaged goods or wrong article?
Always check that you have received the correct item and that it has not been damaged in transit. If you have accidentally received an incorrect or damaged item, please contact us as soon as possible, but no later than within 14 days via email: info@equinics.eu
Any questions?
Do you have any questions or are there any uncertainties? Please do not hesitate to call or write to us. We are Dutch and have lived in Denmark for many years, so we speak Dutch!