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Refund policy

Of course it can happen that you want to return a product or order. You can read the entire procedure below, but in short that means:

  • That you have 14 days to notify us that you want to return a product
  • That you then have 14 days to return the product
  • That you pay the costs for the return to Equinics yourself
  • That we credit the purchase amount of the product to you in accordance with the procedure described below

Term

You have the right to withdraw from the purchase agreement within 14 days without stating reasons.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you, who is not the carrier, take physical possession of the good, or   - in the case of delivery consisting of various shipments or parts – on which you or a third party designated by you, who is not the carrier, takes physical possession of the last shipment or the last part.

When can you not return?

The right of withdrawal lapses if you break a necessary seal on a product, for example the hygienic seal on food supplements and care products or the seal on audio, video or computer material.

How does revocation work?

To exercise the right of withdrawal, you must inform us via an unambiguous statement (e.g. by e-mail or by telephone) of your decision to cancel the agreement. revoke. This communication must be sent before the cancellation period of 14 days has expired.

You can use our return form, but you are not obliged to do so.

Please state your order number for a quick follow-up.

Important!

Always send a return DIRECT to our company address. Packets that are sent to a packet point or the like are picked up not and therefore ultimately sent back to the sender. Avoid extra shipping costs and send your return shipment directly to:

Equinics

attn. Kimbel

Overdrevsvej 9, Undløse

4340 Tølløse, Denmark

info@equinics.eu

+4528188577

Contact person: Kimbel Kwaak (we speak Dutch, we are Dutch who have lived in Denmark for years)

Consequences of the revocation

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us ) immediately and in any case no later than 10 days after we have received and checked the return from us.

If you only return part of your order, any delivery costs paid by you for your original order will not be refunded.

We will credit with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, no costs will be charged for such reimbursement.

We may withhold reimbursement until we have received the goods back.

Term for returns

You must return or hand over the goods to us without delay, but in any case no later than 14 days after you have informed us that you want to return. You are on time if you return the goods before the period of 14 days has expired.

You return a product complete, in new condition and, if reasonably possible, in the original packaging.

A product does not (fully) meet the return conditions if:

  • The product is not complete as delivered in the box
  • The packaging or the product is unnecessarily damaged
  • The product has been used more than necessary to be able to review (view or try) it

Cost for return

You pay the direct costs of returning the goods yourself.

Buy package label

In the link below to the DPD Parcel Service  you can buy a parcel label to return a parcel to Equinics.

Advantages of this package service are:

  • Your package can be tracked and is therefore insured against damage and/or loss en route
  • Your package will normally only be on its way for 2-3 working days. Your package is therefore returned faster to Equinics, and we can therefore refund the return shipment to you faster.
  • DPD parcel service is faster and generally a lot cheaper than Post NL.

Link to DPD parcel service: https://sending.dpd.com/sending/package

Impairment

You are only liable for the decrease in value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. After determining any depreciation and/or the costs necessary to be able to sell the product again (for example, resetting video, audio and computer equipment), we will deduct this amount from the amount to be refunded. .

Exchange product?

Unfortunately, we cannot offer an exchange service through your original order. That means you have to place a new order for the product you would like to buy.

The product to be exchanged can then be returned in accordance with the procedure 'Right of withdrawal'. Read the entire procedure here, but in short it means:

  • That you have 14 days to notify us that you want to return a product
  • That you then have 14 days to return the product
  • That you pay the costs for the return to Equinics yourself
  • That we credit the purchase amount of the product to you in accordance with the procedure as described here

Transport damage or wrong item received?

Always check whether you have received the correct item  and that it has not been damaged during transport. If you have accidentally received a wrong or damaged item, you can return it within 14 days. The costs of the return will be reimbursed by us. Before returning the item, we ask you to contact us first by email: info@equinics.eu

Questions?

Do you have any questions or are there still uncertainties? Please don't hesitate to call us or write . We are Dutch who have been living in Denmark for years and therefore speak normal Dutch!

 

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