We carefully do our best to process and ship your order as soon as possible. Every working day at 08.00 the orders go out to the customers.
In our experience, most packages can then be delivered within 3 business days, but we cannot guarantee this. Remember that most postal and parcel services do not deliver on weekends and holidays.
Once your order has shipped, we will provide you with a tracking number that you can use to keep track of your order. This way you can track the package and know when the order is ready for you or will be delivered.
It may happen that certain items are out of stock, or that they are delivered directly through the supplier or through another partnership. In these cases, the delivery of your order may take a little longer. Should the order be delayed, we will send you an email notification (note: depending on your settings, these emails may end up in your spam mailbox).
Longer delivery time around holidays such as Black Friday, Sinterklaas and Christmas!
Note : We know from experience that the Post Office is always very busy in the period around Black Friday, Sinterklaas and Christmas. In these periods - and around holidays such as Easter and Pentecost, there will probably be a longer delivery time on your order. So keep that in mind when ordering!
You always get a Track and Trace link when you order from us, so you can keep an eye on your package. You can find updates on the expected delivery time on the DPD site.
Shipping costs
The prices listed on our site do not include shipping costs. The shipping costs for the Netherlands and Belgium are:
- € 8,50 for home delivery
- Free home delivery for orders from € 100,-.
Free delivery does not apply to the products in our Rental Service, here you always pay an amount for shipping and return costs.
Note: On some products there is a surcharge on shipping costs due to weight. If this is the case, it is mentioned in the product information and at checkout.
We never ship heavy packages over 15 kg. or large sized packages such as feed bags.
Longer delivery time
It may happen that certain items are not in stock, or that they are delivered directly through the supplier or through another partnership. In these cases, the delivery of your order may take a little longer. Should the order be delayed, we will send you an email notification (note: depending on your settings, these emails may end up in your spam mailbox).
Occasionally the item you ordered is no longer available, we will contact you. No rights can be derived from the available stocks listed on the website. This indication on the site is no guarantee of availability.
More info about delivery by DPD
DPD parcel deliverers deliver from Mon. to Sat. from 8:30am to 6:00pm. You will be informed by the DPD about the day and time of delivery. You can follow your package live via the DPD site and/or App. You can also indicate there whether your package should be delivered at another time, or whether the package can be dropped if you are not at home.
Is DPD on the doorstep and nobody is home? Then the DPD driver will leave a "no-show" message and DPD will deliver your package to the nearest Pickup Parcel Shop. It may occasionally happen that due to external factors a package is delivered to another parcel shop. However, they always try to choose the parcel shop closest to you.
What happens if I don't pick up the parcel at the DPD Pickup Parcel Shop?
Your package usuallyonly stays at the service pointfor a few days before it is automatically returned to us. For more exact information, please contact DPD Customer Service +31850022222. Please note that we do not receive notification from the DPD when your package is returned, so please keep a close eye on your Track & Trace yourself!
If you do not pick up your package it will be returned to us. The package will then be registered by us as 'not collected'. We will then ask you whether we need to send the parcel again or whether you want to cancel the order.
Do you want us to send the package again? Then you pay the shipping costs yourself and we will send you a payment link. After payment of the shipping costs, we will send you the package again.
If you choose to revoke your order, you will have to pay the return shipping costs yourself, which will be deducted from the return amount. The remaining amount will be credited to you - in the same way as you originally paid for the order.
Which countries do we deliver to?
We have a shipping agreement with DPD for the following countries: Netherlands, Belgium, Germany, Luxembourg and France. Do you live in another country and would you still like to order from us? Send us an email and we will see what we can do for you.
Any questions?
Do you have any questions or uncertainties? Feel free to contact us! We speak Dutch!